East Timor Concrete Batching Plant Project
The customer is an Australian construction company in East Timor.
We received the first inquiry for Concrete Batching Plant from them on July.27th, 2017 and their inquiry received our great attention and prompt reply. We discussed many points about the concrete batching plant through email, such as Configuration, Prices, Layout Drawing, Tools List required for installation, foundation drawing, etc. We recommend customer design suitable for their project from our professional point of view. Customer follows our suggestion.
Customer asked for the information of the other customer, who is using AIMIX’s batching plant. Then we provided, we have a lot of successful cases all over the world and customer always speak highly about our quality. By coincidence, he knows this company already. I believe that we have a great fate to cooperate with each other.
We not only talk about batching plant but also lives just like goods friends. He has a great and interesting name, meaning “male god”. He likes taking adventures: such as walking in the Jungle, boxing, mountain climbing, swimming, diving etc. He shared a lot of photos with me.
Their company finally decided to send two of them to come to visit our factory. We sent them well prepared invitation letter, and informed them in advance about the temperature in our area.
In order to welcome our friends and clients from long distance away, we prepared fresh flowers and gifts full of Chinese traditional culture. I can feel their happiness when receiving the fresh flowers from our hands and smiling smelling it.
In the morning of Feb. 26, 2018, we took customer to visit our factory, and customer checked carefully every part and were very satisfied, no matter with our factory size, our processing technology and quality control mechanism.
Happily, in the afternoon we visited Shaolin Temple in Songshan Mountain. There they deeply feel about the profound Shaolin Culture.
In the morning of Feb. 27th, 2018, before leaving for the airport, we invited customer to visit our headquarter office. Our CEO Aibol warmly welcomed customer and took photos together. Customer were very happy, and expressed that they feel rest assured to cooperate with AIMIX.
We received 30% advance payment successfully from customer on March. 23rd, 2018 for one set of 60m3/h concrete batching plant. Customer arranged the balance payment even without making final inspection, as they trust AIMIX. We arranged container loading in our factory on March. 15th, 2018 as scheduled.
During the production, customer finished already foundation construction with the foundation drawing and professional instruction of AIMIX engineer. Under the request of the customer, we dispatched engineers to East Timor to customer’s site for guidance of installation, commissioning and operation training.
Our engineer back to China only after customer’s operator already can operate skillfully. Customer speaks highly for AIMIX after sales service team.